Definition: Strategy – noun – a plan, method, or series of maneuvers or stratagems for obtaining a specific, goal or result.
When I hear people use the word “strategy”, I often wonder what they really mean or if they even know what they’ve just said. So I ask them what they mean by “strategy” and it turns out, the people that use the word the most, seem to understand the least. This post is for you guys.
Call it what you will….brand strategy…PR strategy….customer engagement strategy. Folks, it isn’t that hard to develop a PR strategy. There, I said it. The secret is out. Here’s how you do it: sit down, look at the challenges and the goals you want to accomplish, then map your tactics to them, and get to work. Sure it’s an over-simplification but I think this is better than watching people throw the word around or spin their wheels by over-thinking the best “strategy”. Let’s get beyond the buzzword to the real meaning behind the word as it relates to PR.
Questions a PR strategy should answer:
Where are we now?
Where do we want to be?
To whom are we talking (audiences)?
What do we want them to do?
Why do we want them to do it?
What are we going to say to them (messages)?
Where are we going to reach them?
When are we going to reach them?
Which techniques (methods) are we going to use?
How much are we going to spend?
What if there are unforeseen problems?
How did we do?
I’m not saying that a communicator’s job is easy. It’s not (although a great PR pro makes the work look easy). I merely want to shed light on what strategy is rather than watch people over-complicate it or sound self-important using words they don’t understand.
I’ll admit, sometimes I cringe when I hear these phrases: “I’m a consultant that advises companies on strategy“, “I think we’re getting off-strategy” or “we focus on pursuing strategic alliances“. (Really? As opposed to crappy, useless, unimportant alliances?)
Strategy isn’t a mysterious black art. It’s part of that each day direction and management of your PR / marketing program and it pulls all the constituent parts of your team around that one common purpose – your goal as a business. Thanks for listening.